Returns & Refunds Policy

At Fanatical Fashion, we are committed to ensuring you are 100% satisfied with your purchase. We understand that sometimes you may need to return a product. Below, we have outlined our Returns and Refunds policy to guarantee a hassle-free return and refund process.

Return Eligibility

• Time frame: You have 30 days from the date of purchase to return an item.
• Condition: To be eligible for a return, items must be unused, unworn, and in the same condition you received them, with all original tags attached and in the original packaging.
• Exceptions: Please note, sale items and custom-made items are not eligible for return unless they arrive damaged or defective.

Refund Eligibility

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.
• Store Credit: Alternatively, you may choose to receive store credit of equal value to your purchase, which can be used for future purchases on Fanatical Fashion.

Refund Process

• Time frame: Refunds are generally processed within 14 business days of us receiving the returned item.
• Mode: Refunds will be processed to your original method of payment.

Return Process

• Initiation: To initiate a return, please contact our support team via the contact details provided below with your order number and details of the item you wish to return.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service for your return.
• Packaging: Ensure the item is packaged securely to prevent any damage during the transit.

Exchanges

• Process: If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.
• Eligibility: Exchanges are subject to stock availability.

Damaged or Incorrect Items

• Reporting: If you receive a damaged or incorrect item, please report it to our support team within 7 days of receiving the product, with photos documenting the issue.
• Resolution: We are committed to resolving such issues promptly, either by sending a replacement item or refunding your purchase in full, including shipping costs.

Contact Information

• For any queries or assistance, please reach out to us at cheer@fanaticalfashion.com.au.

Disclaimer

Fanatical Fashion reserves the right to update or modify this policy at any time without prior notice.